Rocket CTO Shawn Malhotra on how lenders should weigh AI

By: Andrew Martinez | Published: 2026-10-12 10:00:00 | Source: www.nationalmortgagenews.com

Rocket Cos. Chief Technology Officer Shawn Malhotra directs the tools that fuel his company’s industry-leading mortgage machine. That includes artificial intelligence-powered outreach responsible for 2.8 million texts, 4.5 million phone calls and 900,000 chats a month, messages that help Rocket’s individual loan officers reach 40% more clients.

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Rocket CTO Shawn Malhotra on how lenders should weigh AI